A suspected gas leak is the one leak you never investigate yourself. If you smell gas — the rotten-egg odor of mercaptan — or hear hissing near a gas line or appliance, the procedure is always the same: leave the buildin…
If you suspect an active gas leak right now: evacuate everyone from the building immediately, do not operate light switches, phones, or anything that could spark, call 911 from a safe distance, and notify Dominion Energy. Do not re-enter until emergency responders declare it safe. Do not attempt to find or repair a gas leak yourself. This page describes our leak-location service for situations where the area has been made safe and the leak's source still needs pinpointing.
A suspected gas leak is the one leak you never investigate yourself. If you smell gas — the rotten-egg odor of mercaptan — or hear hissing near a gas line or appliance, the procedure is always the same: leave the building, don't touch switches or phones inside, call 911 from outside, and contact Dominion Energy, Utah's gas utility. Once the immediate danger is addressed and the area is safe, that's where we come in: locating the exact source of a natural gas leak — underground lines, yard lines to grills or fire pits, and indoor piping — with sensitive electronic detection equipment, so the repair happens at the right spot.
After the utility has made the area safe and confirmed a leak exists on your side of the meter, we locate its source. Also call us for non-emergency situations: a faint intermittent odor a technician should verify, a line you want pressure-tested before a remodel, or an underground yard line to an outdoor appliance that's losing pressure.
Expect a calm, methodical process with safety as the explicit first step — not a rushed one. We'll explain what we find in plain terms and give you a marked location plus documentation for the repair contractor. If we find no leak, we'll tell you that too, along with what else could explain the symptoms.
We locate gas leaks; we do not repair gas lines — that requires a licensed professional, and we'll say so every time. We don't provide emergency gas response; that's 911 and Dominion Energy. We also can't override a utility lockout or work on the utility's side of the meter.
Dominion Energy is Utah's natural gas utility — their emergency line is the call for any suspected active leak, and utility-side leaks are theirs to handle. In Sandy, the customer-owned piping we investigate includes older steel yard lines (corrosion is the common failure), lines to outdoor kitchens and fire pits popular in east-bench homes, and indoor piping in homes where remodeling has disturbed old runs. Freeze-thaw soil movement stresses buried customer lines the same way it stresses water lines.
Leave immediately, don't touch switches or phones inside, call 911 from outside, then contact Dominion Energy. Only after responders declare the area safe should leak-location work begin.
Both have roles. The utility handles emergencies and their side of the meter. A leak detection specialist pinpoints leaks in customer-owned piping — indoor lines and yard lines — so the repair contractor knows exactly where to work.
Yes. After pressure testing confirms the buried segment is leaking, electronic detection traces it to the surface location for targeted excavation.
No. We locate the leak precisely; a licensed gas fitter or plumber performs the repair. We'll give them a marked location and documentation.
Treat every suspected gas leak as urgent until professionals say otherwise. Gas concentration, ventilation, and location all matter — don't try to judge severity yourself.
Don't wait for the damage to announce itself. Call now — we're open 24/7 — or request an inspection online and we'll respond promptly.